Shipping Policy

At Fizza Milano, we work with trusted fulfilment partners to ensure your order reaches you safely and in a timely manner. This policy explains how we process, ship and deliver your order.

Order Processing

Orders are typically processed within 1–3 business days of payment confirmation. During busy periods (such as sales or holiday seasons), processing times may be slightly longer.

You will receive an email confirmation once your order has been dispatched, along with tracking information where available.

Delivery Times

Estimated delivery times, from dispatch, are as follows:

Destination	Estimated Delivery Time
United Kingdom	7–14 business days

Please note that these are estimates only, and actual delivery times may vary due to factors beyond our control, such as customs processing, courier delays, or public holidays.

Shipping Costs

We offer free standard shipping on all orders within the United Kingdom.

Customs and Import Charges

All prices displayed at checkout are final. Fizza Milano covers any applicable duties, customs fees or import taxes on orders delivered within the United Kingdom, so you will not be charged any additional fees upon delivery.

Order Tracking

Once your order has been dispatched, you will receive a tracking number by email, where available, allowing you to monitor the progress of your delivery.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please contact us at contact@fizzamilano.com with your order number, and we will investigate on your behalf with the relevant courier.

Incorrect Delivery Details

Please ensure your delivery address is accurate and complete at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer. If you notice an error after placing your order, please contact us as soon as possible at contact@fizzamilano.com so we can attempt to amend it before dispatch.

Damaged or Lost Parcels

If your order arrives damaged, or does not arrive at all, please contact us at contact@fizzamilano.com within a reasonable time of the estimated delivery date, so we can assist you with a resolution in accordance with our Returns & Refunds Policy and your statutory rights under the Consumer Rights Act 2015.

Contact Us

If you have any questions about shipping or your order, please contact us at:

Email: contact@fizzamilano.com

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Last updated: 18 July 2026